Frequently Asked Questions

Is there a minimum order quantity?

Yes, there are minimums but only in the brand essentials. Please contact us for specific requirements.

When does production start?

Production begins after payment is received and the final design proof has been approved by the customer.

Do you offer bulk discounts?

Yes, we offer discounts for large quantity orders. Contact us for a custom quote.

Will I receive a proof before production?

Yes. You will receive a digital proof for approval before production begins.

How long does production take?

Production time varies depending on the product and order size. Estimated timelines will be provided before your order is confirmed.

What happens if I need my order by a specific date?

Please inform us before placing your order so we can confirm whether your deadline can be met.

Do you ship internationally?

Yes, international shipping is available. Customs fees, taxes, and duties are the responsibility of the customer.

Do you accept returns?

No. Because our products are custom-made, all sales are final.

Is my payment information secure?

Yes. All payments are processed through secure third-party payment providers. We do not store your card information.

What is your sales process? How does it work?

Inquiry / Contact
You contact us through our website, email, or form and tell us:

What product you want

Quantity

Customization details

Deadline (if any)

Quote
We review your request and send you a detailed quote with pricing, production time, and shipping estimates.

Artwork & Design
You send us your logo or design.
If needed, our team helps adjust or create the artwork for production.

Proof Approval
We send you a digital proof showing exactly how your product will look.
You must review and approve it before production begins.

Payment
Once the proof is approved, payment is required to confirm your order.

Production
After payment and approval, your order goes into production.
At this stage, no changes or cancellations are allowed.

Shipping
When production is complete, your order is shipped.
You receive a tracking number to follow your package.

Delivery
Your custom products arrive ready to represent your brand.

Do you offer a quality guarantee?

We stand behind the quality of our products. If your item arrives defective, damaged, or with a printing error, contact us within X days and we’ll make it right—either with a replacement or a refund, in line with our Refund Policy.

Copyright 2026.

IMPRINT GOODS LLC.

All Rights Reserved.

Copyright 2026. IMPRINT GOODS LLC. All Rights Reserved.