Frequently Asked Questions

Yes, there are minimums but only in the brand essentials. Please contact us for specific requirements.

Production begins after payment is received and the final design proof has been approved by the customer.

Yes, we offer discounts for large quantity orders. Contact us for a custom quote.

Yes. You will receive a digital proof for approval before production begins.

Production time varies depending on the product and order size. Estimated timelines will be provided before your order is confirmed.

Please inform us before placing your order so we can confirm whether your deadline can be met.

Yes, international shipping is available. Customs fees, taxes, and duties are the responsibility of the customer.

No. Because our products are custom-made, all sales are final.

Yes. All payments are processed through secure third-party payment providers. We do not store your card information.

Inquiry / Contact
You contact us through our website, email, or form and tell us:

What product you want

Quantity

Customization details

Deadline (if any)

Quote
We review your request and send you a detailed quote with pricing, production time, and shipping estimates.

Artwork & Design
You send us your logo or design.
If needed, our team helps adjust or create the artwork for production.

Proof Approval
We send you a digital proof showing exactly how your product will look.
You must review and approve it before production begins.

Payment
Once the proof is approved, payment is required to confirm your order.

Production
After payment and approval, your order goes into production.
At this stage, no changes or cancellations are allowed.

Shipping
When production is complete, your order is shipped.
You receive a tracking number to follow your package.

Delivery
Your custom products arrive ready to represent your brand.

We stand behind the quality of our products. If your item arrives defective, damaged, or with a printing error, contact us within X days and we’ll make it right—either with a replacement or a refund, in line with our Refund Policy.