SHIPPING POLICY

Last Updated: 16/01/2026

This Shipping Policy applies to all orders placed with ImprintGoods, LLC (“ImprintGoods”, “we”, “our”, or “us”) through https://imprintgoods.com (the “Site”). By placing an order, you agree to the terms of this Shipping Policy.

Because our products are custom-made, shipping times depend on production schedules and order volume.

1. Processing & Production Time

All ImprintGoods products are custom-manufactured. Production begins only after:

Payment has been successfully processed

Design proofs (if applicable) have been approved by the customer

Production times vary depending on the product and order size. Estimated production times will be communicated during the ordering process but are not guaranteed.

Production time does not include shipping time.

2. Shipping Methods

We ship orders using trusted third-party carriers such as:

UPS

FedEx

USPS

DHL
or other logistics providers as needed.

Shipping method selection and cost depend on:

Destination

Package size and weight

Shipping speed selected at checkout

3. Shipping Rates

Shipping costs are calculated at checkout based on:

Order size

Weight

Destination

Chosen shipping method

All shipping fees are non-refundable.

4. Estimated Delivery Times

Delivery times are estimates only and begin once the order has shipped, not when the order is placed.

ImprintGoods is not responsible for delays caused by:

Shipping carriers

Weather conditions

Customs clearance

Incorrect shipping information provided by the customer

Events beyond our reasonable control

5. Shipping Confirmation & Tracking

Once your order ships, you will receive:

A shipping confirmation email

A tracking number

Tracking updates depend on the carrier’s system and availability.

6. Shipping Address Responsibility

Customers are responsible for providing accurate and complete shipping information.

ImprintGoods is not responsible for:

Packages delivered to an incorrect address due to customer error

Delays or losses caused by incorrect or incomplete shipping details

If a package is returned due to incorrect address information, the customer will be responsible for reshipping costs.

7. International Shipping

We may offer international shipping. For international orders:

Customers are responsible for all customs duties, taxes, and import fees

ImprintGoods is not responsible for delays caused by customs processing

We do not guarantee delivery times for international shipments

Customs policies vary by country and are beyond our control.

8. Lost or Stolen Packages

ImprintGoods is not responsible for packages marked as “delivered” by the carrier but claimed as lost or stolen.

We strongly recommend:

Shipping to secure locations

Monitoring tracking information closely

If a package is lost in transit and confirmed by the carrier, we will assist you in filing a claim, but replacement or refund is subject to the carrier’s resolution.

9. Damaged Packages

If your package arrives damaged:

Take clear photos of the packaging and product immediately

Failure to report damage within this timeframe may void your claim.

10. Partial Shipments

ImprintGoods reserves the right to ship orders in multiple packages if necessary. You may receive separate tracking numbers for each shipment.

11. Refused or Undeliverable Packages

If a package is:

Refused by the recipient

Returned as undeliverable

The customer will be responsible for:

Original shipping charges

Return shipping fees

Any reshipping costs

No refunds will be issued for refused or undeliverable packages.

12. Policy Modifications

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes become effective immediately upon posting on the Site.

13. Contact Information

For any shipping-related questions, please contact us at:

ImprintGoods, LLC
Website: https://imprintgoods.com
Email: [email protected]

Phone: +1 (917) 922-7116