REFUND & RETURN POLICY

Last Updated: 16/01/2026

This Refund & Return Policy applies to all purchases made through ImprintGoods, LLC (“ImprintGoods”, “we”, “our”, or “us”) via https://imprintgoods.com (the “Site”). By placing an order with us, you agree to the terms outlined in this policy.

Because ImprintGoods specializes in custom-made and personalized products, all sales are considered final except as expressly stated below.

1. All Sales Are Final

Due to the customized nature of our products, we do not accept returns or offer refunds for:

Change of mind

Incorrect information provided by the customer

Design approval errors made by the customer

Color variations caused by screen or monitor differences

Delays caused by shipping carriers or circumstances beyond our control

Once production has started, an order cannot be canceled or modified.

2. Eligibility for Refunds or Replacements

Refunds or replacements are only issued if:

The product has a manufacturing defect

The product was damaged during production

The order was produced incorrectly due to an error made by ImprintGoods

We do not provide refunds or replacements for issues caused by customer-submitted artwork, incorrect sizes, incorrect quantities, or incorrect shipping information.

3. Reporting a Problem

To be eligible for a refund or replacement, you must:

Provide clear photographic evidence of the defect or error

Include your order number and a description of the issue

Claims submitted after 7 days of delivery will not be accepted.

4. Our Resolution Process

Once your claim is received and reviewed, ImprintGoods will:

Inspect the evidence provided

Determine whether the issue qualifies under this policy

If approved, we will, at our discretion:

Replace the defective product at no additional cost, or

Issue a partial or full refund to the original payment method

Refunds are processed only after approval and may take 5–10 business days to appear depending on your bank or payment provider.

5. Shipping Costs

Original shipping costs are non-refundable.

If a replacement is approved due to an error by ImprintGoods, we will cover the shipping cost for the replacement.

If the issue is not our responsibility, all shipping costs remain the customer’s responsibility.

6. Damaged Packages During Shipping

If your package arrives visibly damaged:

Take photos of the packaging and the product immediately

We will assist you in filing a claim with the shipping carrier. Approval is subject to the carrier’s investigation and resolution.

7. Order Approval Responsibility

Before production, customers are responsible for reviewing and approving:

Design proofs

Spellings, colors, placement, and sizing

Once approved, ImprintGoods is not responsible for any errors that were visible in the final proof.

8. Chargebacks

Initiating a chargeback without contacting us first to resolve an issue may result in:

Suspension of future services

Permanent restriction from placing new orders

We strongly encourage customers to contact us directly so we can resolve any concerns professionally and efficiently.

9. Policy Modifications

We reserve the right to modify this Refund & Return Policy at any time without prior notice. Changes will become effective immediately upon posting on the Site.

10. Contact Information

For any refund or return requests, please contact us at:

ImprintGoods, LLC
Website: https://imprintgoods.com
Email: [email protected]

Phone: +1 (917) 922-7116